Refund Policy

At getTribeTokes, customer satisfaction is important to us. This Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

Return Eligibility

Products may be eligible for return within thirty (30) days of delivery. To qualify for a return, products must:

• Be unused and unopened.
• Remain in original packaging.
• Be in resalable condition.
• Include proof of purchase.

For health, safety, and regulatory reasons, we cannot accept returns of opened, used, consumed, or tampered products unless they arrived damaged or defective.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within seven (7) days of delivery. When submitting a claim, please provide:

• Your order number.
• A description of the issue.
• Photographs showing the product and packaging.

Upon verification, we may provide a replacement, store credit, or refund at our sole discretion.

How to Request a Return

To request a return authorization, please contact our support team before shipping any item back. Returns sent without prior authorization may not be accepted.

Refund Processing

Once returned items are received and inspected, approved refunds will be issued to the original payment method. Refund processing times may vary depending on your financial institution but are typically completed within ten (10) business days after approval.

Non-Refundable Items

The following items are generally not eligible for refunds:

• Opened products.
• Used products.
• Products damaged due to misuse.
• Gift cards.
• Products marked as final sale.

Shipping Charges

Original shipping charges are non-refundable unless the return results from our error, shipment damage, or receipt of an incorrect product. Customers are responsible for return shipping costs unless otherwise required by law.

Chargebacks

Customers are encouraged to contact us directly before initiating a chargeback with their payment provider so that we may attempt to resolve any concerns promptly and fairly.

Contact Us

For questions regarding returns or refunds, please contact: getTribeTokes
95 7th Ave, Brooklyn, NY 11215, United States
Phone: +1 (718) 783-8100
Email: hello@gettribetokes.com